The payment methods we accept are : Visa, Mastercard, Maestro with Credit Card.

All our prices are in euro (€) and include the according VAT. Poupée reserves the right to modify these at any time.

The customer is responsible for the delivery cost which appears while the order is being placed and is invoiced on completion of the order and added to the price of the items selected.

Please note that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country. These are charges that we cannot control or predict, and it is the customer’s responsibility to pay them.

Apart from the tax you might be also charged for the customs procedures.

In the case you refuse to receive the order because of the unexpected additional fees, Poupée reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.

Below you will find estimated rates according to your location.

Shipping fees for each country

Greece: 3€

European Union: 14€

Rest of Europe: 17€

USA/Canada: 17€

Rest of the World: 27€

We dispatch all orders within 1-3 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, Poupée will inform you via email as soon as possible.

Your order will be delivered to the address you indicate to us when placing your order.

Delivery times mentioned on the website are indicative only and may be varied.

Shipping throughout Greece is handled by Speedex.

Shipping abroad is handled by DHL. Charges differ according to the destination country, size and weight of the package.

If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.

As soon as the order is delivered, the customer should check the items and if the products have sustained any damage or do not correspond to your order, you must indicate the fault on the same day or at the latest one business day after receiving your order. Any request made outside this time limit will not be accepted and will discharge Poupée from any liability towards the customers.