In case you want to return a product you must contact us via email to [email protected], so we can give you the information and documents required to go through with the return.

In this case you are responsible for the return  shipping costs. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

At the date of receiving your package, you have 14 calendar days to return it.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

However, in the event of this being a return due to an error, a faulty product or the fault of Poupée, this return will not entail any additional cost for you.

Poupée will not make any change or not accept the return of any products if the item has been used, washed, or not labeled, or has undergone some damage, for which reason we request you to be careful with the product until you process its return.

The refund will be made as soon as possible,30 days at the latest from the reception of the product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. Also note that additional duties, taxes or any additional charge you may have, will not be refunded by Poupée.

Your refund will be credited to the original form of payment. 

In case of payments by credit card, refund will be credited to the original purchaser’s credit card through ALPHA BANK.

Returns and exchanges should be sent to the following address:


23, Iofontos str 11634
Athens – Greece

tel:+30 210 9214138